Mylo
The commuter-first mobility app for seat-guaranteed daily travel on corporate and shared transport in Mumbai.
- Services
- Mobile App Design & Development · End-to-End Product Build
- Industry
- MobilityTech · Corporate Commute · B2B
- Platform
- Commuter Mobile App
- Country
- India
About the Project
Mylo is a commuter-first, seat-based mobility app for corporate and shared transport in Mumbai, designed and built end to end by Arcforth. Riders search a route, choose a Nodal Bus, Nodal Cab or Station Shuttle, reserve a seat and travel on a QR ticket, with Track Ride, SOS and a Chat Bot built into the app.
The Challenge
Daily corporate commute was broken for both riders and operators.
Pain Point: Unreliable Public Transport
For daily commuters, public transport was unreliable and chaotic.
Pain Point: No Guaranteed Seat
Cabs were expensive and inconsistent, and no option guaranteed a seat.
Pain Point: Rigid Route Planning
Operators needed route planning that could adapt dynamically, with routing driven by demand.
Pain Point: Corporate Rules and Reliability
Corporate mobility demanded rules, policies and reliability, not just bookings.
Objectives
Build a fast, commuter-first experience for repeatable, seat-guaranteed daily travel.
Target:
Optimise for repeat usage and deliver a predictable commute app.
Approach
Mylo was designed around a tight, repeatable commute loop:
- 01. Discover & Select Route
- 02. Choose Package
- 03. Pick Stops & Reserve Seat
- 04. QR Ticket
Operational Realism
Rules, timing and failure states baked into the UX to handle real-world logistics.
Speed for Repeat Usage
Efficiency prioritised over novelty for riders who use the app every day.
Clear Visibility
Policies and constraints shown upfront, so riders can trust what they book.
The Ecosystem
One commuter app covering the whole daily trip, from route search to ride support.
Route Discovery
Fast origin-destination search across Nodal Bus, Nodal Cab and Station Shuttle, with active routes and upcoming rides.
Packages & Passes
Flexi and multi-ride packages with transparent pricing and cancellation rules.
Seat Reservation & QR Tickets
Map-based stop selection and a quick, confident seat reservation flow, ending in a QR ticket that riders can reschedule or cancel.
Ride Tracking & Support
Track Ride, SOS and an in-app Chat Bot, because ticketing and support are key to reliability.
Outcomes
Built as a time-critical operational system, not a booking app, with 6K+ daily active users and support for demand-driven routing and enterprise commute programmes.
6K+
Daily Active Users
3
Ride Types
QR
Ticketed Boarding
SOS
In-Ride Safety
