Skalix AI
The AI-native revenue platform automating calls, chat, and multi-channel customer follow-up.
- Services
- AI Voice Agent Development · AI Automation Agency · B2B SaaS
- Industry
- AI Automation · Revenue Tech · B2B SaaS
- Platform
- Web Platform & Voice Infrastructure
About the Project
Skalix AI is an autonomous revenue platform engineered by Arcforth to capture, qualify, and follow up with inbound sales leads across voice calls, web chat, and messaging with sub-second latency.
The Challenge
B2B sales teams leak over 40% of inbound revenue due to delayed follow-ups, missed after-hours leads, and manual CRM admin.
Pain Point: Slow Speed-to-Lead
Inbound leads waiting more than 5 minutes for a response drop in qualification conversion by 80%, yet human SDRs take hours to reach out.
Pain Point: Broken Multi-Channel Context
Prospects interacting across website chat, phone calls, and WhatsApp were treated as separate leads with zero unified conversation history.
Pain Point: AI Hallucination Fears
Generic LLM chatbots routinely hallucinated pricing, fabricated product capabilities, and broke company compliance guidelines.
Pain Point: CRM Data Burnout
Account executives spent 15+ hours weekly manually transcribing call notes, updating deal stages, and scheduling follow-ups.
Objectives
Build an enterprise-grade AI revenue engine delivering instant, voice-first and chat-native lead qualification with strict business guardrails.
Target:
Sub-800ms speech-to-speech voice response latency, 100% deterministic CRM updates, and 24/7 autonomous calendar scheduling.
Approach
We designed a multi-modal agentic system built around strict deterministic state machines and low-latency voice pipelines:
- 01. Voice Synthesis & Streaming
- 02. Intent State Graph
- 03. Deterministic Tool Calling
- 04. CRM Bi-Directional Sync
Sub-Second Voice Streaming
Chunked streaming WebSockets paired with compact acoustic models delivering natural, interruptible human-grade conversation.
Deterministic State Machines
Non-deterministic LLMs are constrained within strict business logic graphs to eliminate hallucinations and enforce qualification criteria.
Omnichannel Shared Context
A persistent customer intelligence memory layer unifying web chat, phone transcripts, and email follow-ups into one CRM thread.
The Ecosystem
A modular, production-grade AI revenue infrastructure built for high-throughput sales environments.
Autonomous Voice Agent
Inbound and outbound voice agent with natural cadence, objection handling, and live transfer to human account reps.
Omnichannel Chat Widget
Context-aware web chat and SMS assistant that qualifies prospects and books meetings directly into Google/Outlook calendars.
Automated Workflow Engine
Event-driven webhooks triggering automated email summaries, WhatsApp confirmations, and Slack notifications.
Supervisor Command Center
Live call monitoring, sentiment telemetry, transcript inspection, and instant human intervention controls.
Outcomes
Massive pipeline acceleration and sales rep efficiency delivered across enterprise deployments.
24/7
Instant Lead Coverage
<800ms
Voice Response Latency
3.4x
Qualified Pipeline Lift
18 hrs
Weekly Saved per AE
